FAQ's

What wax is my candle made from?

Your candle is made from 100% vegetable wax, comprising of rapeseed and unscented coconut. The rapeseed in the wax is grown in the UK, thus leaving a very small carbon footprint when compared to other waxes such as soy. This wax is a massive break-through in candle making in terms of being environmentally friendly, as well as the ability to hold a strong fragrance. Our wax outperformed every other wax in our wax manufactures lab tests. It truly is the ultimate wax.

Why is the surface of my candle not smooth?

Aksa Raheel candles are made from 100% natural wax. Due to the properties of natural wax, the surface of the candle may become lumpy or pitted after the first burn. This is nothing to worry about and is completely normal for natural wax. The surface may also appear cracked but again, this is just proof that our candle wax is 100% natural. We couldn't be prouder with our perfect imperfections.

Why does the wick of my candle look like a mushroom?

This is due to high fragrance content in your candle. Aksa Raheel candles are scented. To give the best scent throw, strong fragrance oils are used. We use the highest possible percentage of fragrance so you can get the most from your candle. This fragrance can accumulate on the wick making it look like a mushroom. Just trim the wick to 5mm before each burn and you're good to go.

What if I am not happy with my candle?

We strive to deliver high quality products with excellent customer service. In the unlikely event you are unhappy with the products or service, please contact us at enquiries@aksaraheel.com. You are eligible for a full refund within 14 days from receiving your product(s), providing it is returned in the original condition and packaging. You will be responsible for return postage fees. Please see our shipping and returns page for more information.

Can I buy Aksa Raheel candles from a store?

We currently are only selling our products online but are looking to find stockists so you can buy our candles straight from the shelf! Subscribe to our mailing list to keep updated about this service as well as new product releases.

On the other hand, our wax melts are slowly finding their way to the stores.

They are currently available from:

Attractions

13A Tweedale Street

Rochdale

OL11 1HH

If you want to see our beautiful products in your stores, please get in touch with us at enquiries@aksaraheel.com

 

2021 Aksa Raheel